Terms and Conditions

Cancellation Policy

We understand that plans can change unexpectedly. However, to ensure fair treatment for both our guests and our boutique hotel, we have implemented the following cancellation policy:

Cancellations realizadas 14 días antes the scheduled arrival date will receive a full refund.
Cancellations realizadas después de 14 días antes de la fecha de llegada programada incurrirán en un cargo por cancelación del 50% basado en el costo total de la reserva.

Reservations

Reservations are subject to availability and must be confirmed by the hotel.

A valid credit card will be required at the time of booking to guarantee your stay. Payment will be made at the hotel upon arrival or following the cancellation policy.

Booking Cancellation
The cancellation policies specified in the reservation confirmation will apply.

Cancellations must be made before the specified deadline to avoid additional charges.

Non-refundable or promotional rates may have different cancellation policies, which will be detailed in your booking confirmation.

Rates and Payments

Rates are subject to change without notice and may vary depending on season and availability.
Local taxes and additional charges will apply, as applicable.

Payments can be made in cash, credit card, or debit card unless otherwise specified.

Non-smoking Policy

Our boutique hotel is a non-smoking establishment. Additional charges will be added for smoking in designated non-smoking areas.

Pets

Pets are allowed in the hotel, subject to availability and prior notification at the time of booking.

Additional cleaning fees and a security deposit will apply for pets.

Pets must remain leashed inside the facilities.

Pets cannot be left alone in the rooms.

Guest Responsibility

Guests are responsible for any damage caused to hotel facilities or property during their stay.

Guests must respect hotel policies and regulations and follow staff instructions at all times.

Check-in & Check-out

Check-in and check-out times will be specified in the booking confirmation.

Additional charges may apply for early check-in or late check-out, depending on availability.

By making a reservation at Nikau Hotel, you agree to comply with these terms and conditions. If you have any questions or need more information, please do not hesitate to contact us.

Nikau El Cuyo Hotel se reserva el derecho de modificar o actualizar estos términos y condiciones en cualquier momento sin previo aviso